Privacy policy

The Technical Fire Safety Group Limited is committed to protecting your privacy and appreciates the interest you have shown in our website.

Your privacy is important to us and we want you to understand our practices on gathering information from visits to our website and on the uses we make of that information.

This privacy policy explains when and why we collect data about you when you visit our website:, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

By sharing your personal information with us, and by continuing to use our website, you confirm that you have read and understood the terms of this privacy policy.

We take responsibility for the personal information we collect about you, aiming to be as transparent as possible about the way we handle it, and by giving you control over it.

Who we are?

The Technical Fire Safety Group Limited is a British fire safety group providing specialist products and services to global construction and refurbishment markets, registered in England No. 11551829 at International House, Millfield Lane, Haydock, St. Helens, Merseyside WA11 9GA.

How do we collect personal information?

The information we collect helps us to improve our services to you.

We use the information to deliver products and services, communicate with you about products and services, update our records and generally maintain your records with us.

We also use this information to improve our website, prevent or detect fraud or abuses of our website and to enable third parties to carry out technical, logistical and other functions on our behalf.

The areas where we gather information currently include:

  • If you contact us via our website
  • If you call our main switchboard number
  • If you enter into a business interaction with us

What type of information is collected from you?

The personal information we may collect includes:

  • Your name
  • Your company name and address
  • Your company telephone number
  • Your company email address

How is your information used?

Email Communications

As a customer or potential customer of the Technical Fire Safety Group Limited, or any of its subsidiaries, we will continue to send you communications by email such as product information, technical updates, services available to you and company updates for as long as you are happy for us to do so.

We would also like to keep you up to date with other news happening at the Technical Fire Safety Group Limited, which we think you might like to know about. However, if you do not wish to receive such communications via email from us please unsubscribe from our mailing list or update your mailing preferences accordingly to tailor your settings to receive updates on areas.

Online interaction

We collect and handle information from all visitors to our website, whether you actively provide us with that information or merely browse our site. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our site and information on how you use our site.

We use the information to see how long it takes for our website to load, how it is used, the number of visitors to the different sections of our website, and what information visitors look at the most.

We also collect and handle information about how you engage with our promotional campaigns and online advertising, outside of our own websites (for example, on Google, YouTube or on Social Media platforms. That information is predominantly collected through the use of cookies and similar technologies.

Social Media

The Technical Fire Safety Group Limited is active on LinkedIn. We may gather information about you if you interact with our page. Online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.

Why do we use your data?

The Technical Fire Safety Group use the personal information we collect to send you information for legitimate business reasons. This includes sending marketing information as well as completing any contractual requests. Without being able to share our products and services with you we are unable to offer the best service we can. At any time you are able to unsubscribe from our mailing lists or update your mailing preferences. Only basic contact information is stored and used for marketing purposes in order for us to know who we have sent information to. We may send you information by email or occasionally by post information on products, services and update about the Group.

We will retain your personal information only for as long as it is necessary and relevant for our marketing purposes. In addition, we may retain personal information from closed accounts to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our and take other actions permitted or required by applicable laws.

After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies. If you want to stop receiving marketing information you can do so any time by using the unsubscribe option on our emails or by contacting us directly on the details below.

Who has access to your information?

We never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to.

Trusted third parties who provide services on our behalf

We may pass your information to our trusted third party service providers, for the purposes of completing tasks such as accounting, group website analytics and email marketing services. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have contracts in place that require them to keep your information secure and protected at all times.

Please be reassured that we will not release your information to third parties beyond the Group for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Non-sensitive details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

How long do we keep your information?

The Technical Fire Safety Group will only retain customers’ personal information for as long as it needs it to carry out a purpose or meet a particular obligation.

Access to your personal information

You have the right to access any information we hold about you. Please email our Data Protection Lead: who will supply the information you require.


The Technical Fire Safety Group website and products are not directed at children. We do not knowingly collect any personal information from children. If you are a child, please do not attempt to become a registered user of our website or provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible. If you are aware of a child who has provided their personal information to us, please contact

How we protect your data?

We know how important it is to protect and manage your personal data. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep any data safe. We only authorise access to employees who need it to carry out their job responsibilities.

In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so. However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

Contact us

For any questions, comments or concerns, or if you would like to make a complaint about how we use the personal information we hold about you, please email us at,

If, after speaking to us, you are not satisfied with our response, you can contact the Information Commissioner’s Office who is responsible for handling complaints about the use of personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated January 2021.

Any questions regarding this Policy and our privacy practices should be sent to;

Technical Fire Safety Group
International House
Millfield Lane
St Helens
WA11 9GA

Tel – +44 (0) 1942 710 720

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